Retention Agent – GoHealth

Business PartnershipsGoHealth

Employer Name

GoHealth

About Skills for Chicagoland's Future

A GoHealth Member Services/Retention Agent provides support and services clients who have purchased and enrolled in different products/policies with GoHealth. The agent will help resolve different complaints and escalations members may have. The agent must demonstrate the ability to work well with customers and other team members. Answer questions regarding billing, how a product works and what services are available. Make out bounds in order to reach out to existing members to offer support or answer any questions or inquiries.


ABOUT SKILLS FOR CHICAGOLAND'S FUTURE
Give yourself a competitive advantage by applying to this role through Skills for Chicagoland’s Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers into companies. These employers are committed to hiring talent through Skills.

Why utilize Skills for Chicagoland’s Future as one of your job search sources?

Skills is free for job seekers. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills’ Talent Acquisition Team and provided with additional insights into the role. As you move through the hiring process, Skills is your advocate with the hiring company.


Hiring Company: GoHealth
GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description: Retention Agent
A GoHealth Member Services/Retention Agent provides support and services clients who have purchased and enrolled in different products/policies with GoHealth. The agent will help resolve different complaints and escalations members may have. The agent must demonstrate the ability to work well with customers and other team members. Answer questions regarding billing, how a product works and what services are available. Make out bounds in order to reach out to existing members to offer support or answer any questions or inquiries.

Responsibilities

  • Deliver high quality customer service and work with members to find the appropriate solutions
  • Responsible for providing information to members in regards to benefits, policies and procedures
  • Work closely with their manager to help investigate and resolve member complaints and escalations
  • Sell and cross-sell products and services in order to meet member’s needs
  • Have thorough knowledge of products and services that GoHealth offers
  • Make outbound retention calls to GoHealth customers
  • Work simultaneously with multiple computers, applications and databases
  • Ensure that customers are happy with their purchases and answer any questions they may have to help them better understand their purchase

Qualifications

  • Excellent verbal and written communication skills
  • Active listening skills to be able to respond to inquiries and requests
  • Computer proficiency, including Microsoft Office, Excel and Power Point
  • Detail oriented and well organized
  • Strong interpersonal skills
  • Ability to work well in groups and alone
  • Bachelors degree preferred, but not required
  • Previous sales experience and/or member services experience preferred
  • Be able to work a flexible schedule
  • 1 to 2 years experience in sales, retention, or member services setting preferred
  • Licensed in Health and Life preferred
  • AHIP certified preferred

What we offer

  • Paid time off
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Casual dress code
  • GoHealth is an Equal Opportunity Employer

Location:
225 W. Superior Street
Chicago, IL 60654

Convenient location is CTA accessible

Compensation:
$14 per hour + bonuses based on performance

 

For more information about Skills for Chicagoland’s Future, and to view additional roles Skills is currently placing unemployed/underemployed job seekers into, visit www.scfjobs.com.