Swedish Hospital - Hospital Registration Coordinator (Chicago, IL)

HealthcareNorthShore University Health System

Employer Name

NorthShore University Health System

About Skills for Chicagoland's Future

Registration Coordinator, Emergency Department, Full-Time (Sat & Sun & 2 days during the week)

JOB SUMMARY

Greets and assists all patients, visitors, physicians and employees in a friendly, courteous and professional manner. Accurately and efficiently completes registration for patients in the Emergency Department. Verifies demographic information, insurance benefits and eligibility. Explains consent form, including release of information, financial responsibility, privacy notice. Takes payments, or refers patients to financial services center to make arrangements, and informs patients of financial assistance procedures as appropriate. Works effectively as part of a team, in the department and with other hospital department staffs including nursing, patient care areas, support and financial services.

 

RESPONSIBILITIES

* Demonstrates a commitment to the mission of Swedish Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Hospital.

  1. Greets and assists all patients, visitors, physicians and employees promptly and in a friendly, courteous and professional manner. Directs or escorts patients and visitors to appropriate room, department, or location
  2. Accurately and efficiently completes patient registration, all other Meditech routines and other system processes,as defined by job assignment in a timely manner, in person or by phone
  3.  Verifies insurance eligibility. Collects payments, co-payments and deposits. Documents appropriately in the EMR system.
  4.  Explains consent forms thoroughly. Uses interpretive services when appropriate. Obtains signatures. Completes and distributes all paperwork appropriately.
  5.  Completes and maintains logs, lists and other statistical information.
  6.  Works effectively as a member of the team. Demonstrates flexibility with schedule. Is proficient in registering all patient types. Seeks additional responsibilities.
  7.  Uses excellent judgment to notify management of all unusual occurrences or situations requiring management attention or action.

 

ACCESS TO PROTECTED HEALTH INFORMATION

Name, Demographic, Financial and Limited Clinical

Computer system access is assigned based on manager’s access level request and on the minimum necessary as described in this job description. Approval for level of access is given by the system administrator or manager of the department that has ownership of system/module. See Computer system Access controls policy

 

PATIENT CARE/AGE SPECIFIC RESPONSIBILITIES AND QUALIFICATIONS

            N/A

           

QUALIFICATION/BASIC JOB REQUIREMENTS

  • Minimum high school graduate or equivalent
  • Prefer six months experience in hospital or clinic registration/admitting, scheduling, patient financial services or medical records departments, or in a medical/physician practice setting preferred.

Knowledge and Skills

  • Excellent interpersonal communication and customer service skills.
  • Ability to interact and communicate positively and effectively with multiple departments.
  • Good working knowledge of basic medical terminology and anatomy.
  • Knowledge of clinical office or department general policies and practices.
  • Keyboarding at 45wpm.
  • Good working knowledge of computers.
  • Knowledge of Medicare, Public Aid, and managed care payment and reimbursement requirements preferred.
  • Ability to use good judgement and utilize independent decision-making skills to effectively problem-solve, resolve issues and facilitate department efficiency and productivity.
  • Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands.

Job: Financial Services DIV-02 Organization: Swedish Covenant Hospital 

Shifts: Rotating

Qualifications

Education

Required

High School or better.