Patient Access Representative - NorthShore University Health System


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About Skills for Chicagoland's Future

NorthShore is currently seeking Patient Access Representatives for their Practice Support Center in Skokie. This is a full-time position and is benefits eligible. A minimum typing speed of 30 words per minute required.

Give yourself a competitive advantage by applying to this role through Skills for Chicagoland’s Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers into companies. These employers are committed to hiring talent through Skills.

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Hiring Company: NorthShore University HealthSystem (NorthShore)
NorthShore University HealthSystem (NorthShore) is a comprehensive, fully integrated, healthcare delivery system that serves the greater North Shore and Illinois communities. NorthShore is committed to earning the loyalty of those who come to us for care and those who play a role in providing that care.  Service Values which include:  Exceptional Customer Service, Supportive Workplace Interactions and Professional Work Ethic, define the behaviors that each employee demonstrates with co-workers, patients and families, physicians, and visitors.

There are many benefits to working at NorthShore, which include a supportive work environment that promotes professional and career development, recognition of our staff for providing excellent service and a competitive benefits package.


Job Description: Patient Access Representative
NorthShore is currently seeking a Patient Access Representative for their Practice Support Center in Skokie. This job entails working in a call center environment; therefore, the employee will not have face-to-face patient contact. This is a full-time position and is benefits eligible.


In this role, you will:

  • Handle patients requests, over the phone, for multiple Medical Group/Hospital departments while applying correct workflows and protocols

  • Simultaneously collect information from patients and key data in EPIC

  • Schedule appointments, procedures, and events at our NorthShore locations

  • Register and verify insurance eligibility, informing the patients of their financial responsibility

  • Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)

  • Adhere to strict HIPAA guidelines when speaking with patients and families

  • Route calls to correct administrative and clinical departments after assessing patients’ needs

  • Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment


NorthShore’s ideal candidate will have:

  • High School Diploma or equivalent. Associates or Bachelor's Degree preferred

  • One year of customer service experience; healthcare or call center experience preferred

  • Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute

  • Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem solving abilities to meet and exceed the needs of our patients

  • Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism

  • Eager to accept educational opportunities as shared through workflow or process changes


Hours will be scheduled in 4 - 8 hour shifts covering Monday through Thursday between 7:00 AM - 7:00 PM, Friday between 7:00 AM - 5:00 PM and some Saturdays between 9:00 AM - 1:00 PM.


The Practice Support Center is located at:
4901 Searle Parkway
Skokie, IL

EOE: Race/Color/Religion/Sex/National Origin/Protected Veteran/Disability, VEVRRA Federal Contractor.


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