Wintrust - Teller Supervisor

FinanceWintrust

Employer Name

Wintrust

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About Skills for Chicagoland’s Future

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The Hiring Company

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank®, as a Full-Time Teller!  This role is critical to our business and we are proud to be offering a Sign-On Bonus to hire top talent!

TELLER SUPERVISOR

Job Details:

  • The Teller Supervisor is responsible for the supervision of teller staff and all branch functions associated with processing customer transactions and providing routine banking services.  This position requires strong leadership, organizational, and communication skills in order to motivate staff and effectively organize and delegate duties among the teller staff.  Responsibilities include: 
  •  
  • Oversee the operating procedures and practices within the teller department including:  Make approvals and exceptions to policy as needed, recognize potential fraud and report to management as necessary, take a proactive approach to solving operational issues, and proactively ensure compliance of all department, bank and regulatory policies and procedures
  • Operate a teller drawer to serve customers in lobby or drive up and resolve customer concerns as necessary
  • Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel and coach staff to recognize these opportunities as well
  • Perform routine monthly audits
  • May be responsible for bank opening/closing
  • May be required to participate in community events
  • Responsible for the supervision of teller staff and all branch functions associated with processing customer transactions and providing routine banking services
  • Requires strong leadership, organizational, and communication skills in order to motivate staff and effectively organize and delegate duties among staff members
  • Maintains friendly and positive relationships with customers and coworkers
  • Coaches tellers to recognize cross sell opportunities and referrals to appropriate bank personnel
  • Operate a teller drawer to serve customers in lobby or drive up and resolve customer concerns as necessary
  • Responsible for the efficient running of all operating procedures and practices within the department
  • Takes a proactive approach to solving operational issues and proactively ensures compliance of all department, bank and regulatory policies and procedures
  • Make approvals and exceptions to policy as appropriate and within authority
  • Recognize potential fraud and report to management

Supervisory Responsibilities:

  • Provides input into the performance management process and staffing decisions
  • Participate in hiring and onboarding of new teller staff
  • Oversee training and ongoing development of teller staff
  • Assign work schedules to employees to ensure efficient function of department
  • Daily/Monthly Sales Tracking
  • Complete performance reviews for teller staff

Qualifications:

  • Previous teller experience required
  • 3-5 years of supervisory experience preferred, preferably within a financial institution
  • High School Diploma or equivalent working experience
  • Travel between branches may be necessary
  • Must be available to work all shifts including Saturdays
  • Must be able to pass a background check - criminal, credit and employment history